E-resource FAQs

Experiencing access problems? Click here for information on reported service issues.

 

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Concurrent users limit

This problem might occur on e-journals services or databases. On some services, or even for particular journals, the publishers or suppliers impose limits on the number of users who can access the service at one time. If you cannot access a journal or database and are given a message about reaching the concurrent users limit, please email us at eresources@newman.ac.uk and we can investigate increasing limits if it is a recurring problem.
When using e-journals and databases, please remember to use their log off option rather than just closing the window to exit the service, as the service may retain your login until it times out.

Dawsonera - 5 minute preview

These allow you to look at a title which Newman library has not purchased, for a period of 5 minutes per user. This is intended to be helpful to academic staff in selecting titles and may be of use to students to quickly check an item. Printing and copying content is not possible within the preview option.

When previewing an ebook, the limit of pages you can view is 50. You can recommend books for purchase by using the 'Suggest for Purchase' button which displays underneath the item details.

Dawsonera - Accessibility options

Accessibility features are available using the Download option which opens up the relevant pdf in Adobe Reader, where various tools are available. You can apply colour overlays using the Edit > Preferences > Accessibility option from the Adobe Reader menu, then tick the 'Replace Document Colors' box. Click onto the Page Background colour box to amend the background colour of the page, then click ok.
In Adobe Reader you can also use the Read Out Loud option via the View > Read Out Loud menu option. Click on the following link for further information on Dawsonera and screen readers

Dawsonera - Book pages in Read Online show an error page and open in a separate window

In Read Online, with the ebook page open, right mouse click on the text area of the page of the book. Select the 'Page display preferences' option, then 'Internet'. Ensure the 'Display pdf in browser' option is ticked. Click ok. When a chapter or page is selected, it should now display correctly in the Dawsonera browser.

Dawsonera - Download

Documents are protected by an Adobe LiveCycle policy, which restricts the user to reading the document for the 24 hour download period. After this it is set to “expire” and is no longer accessible even when you have saved it to your own storage media. Copy and print facilities are not available from the downloaded pdf, but during the download period, you can make annotations, highlight text and use Adobe Reader accessibility options.

Dawsonera - E-book readers

Dawsonera advise that they are currently (March 2011) investigating the usage of e-book readers with Dawsonera books. However, they have advised that they are unlikely to work with the Kindle because of the proprietary nature of this product.

Dawsonera - Full text Search option within pdf sometimes does not work

PDFs created with images on the Dawsonera service, do not have the search function available. This includes:
- Open University Press titles that were published before January 2003

Dawsonera - Linking from Moodle or elsewhere

Academic staff can add links to specific e-books in Dawsonera to Moodle - the links for specific e-books can be found in the library catalogue. However Dawsonera has advised us that it is not permissible to copy and paste content from e-books in Dawsonera into Moodle.

Click here for full instructions on how to create links to ebooks or pages in ebooks.

Dawsonera - Screen readers

You can use Adobe Reader 10.0.1, TextHelp Read&Write Gold (v. 8.0) and JAWS with Dawsonera. It seems to work best using the download facility, rather than the Read Online option.

Dawsonera - Internet Explorer and Adobe Reader version X

A known problem with Adobe Reader X can cause problems using Read Online or Download for Dawsonera ebooks, when using Internet Explorer in combination with Adobe Reader version X. Adobe have released version 10.0.1 of Adobe Reader, which should resolve this issue.. So if you are working on a pc on which you have installation rights, download the latest version of Adobe Reader, which is available via the Dawsonera homepage once you have logged in. Otherwise, if you encounter the problem, please try using a different browser such as Mozilla Firefox or Google Chrome, to access Dawsonera ebooks.

Dawsonera - Page scroll not working

A compatibility problem concerning Internet Explorer 9 and Adobe reader can cause problems when trying to Read Online in Dawsonera ebooks. In this instance the first page of an ebook will load, but when the page scroll button is used to view the next page, an error occurs. To overcome this problem, log in to Dawsonera, select Tools from the menu bar, then click on Compatibility View settings. Alternatively you can use a different internet browser, such as Google Chrome.

Dawsonera - ‘You are not authorized to access this area’ message when using on campus login.

You may need to clear your computer’s cache. For details of how to do this for your specific browser, use the following link. Remember, this will also remove your cookies, so you will need to re-install your Athens cookie once you have cleared the cache.

EBSCOhost Mobile– accessing via a Smartphone

You can now access EBSCOhost resources via your Smartphone. Visit http://search.ebscohost.com/login.aspx?authtype=athens&profile=mobsmart
and log in via Athens (you will need to have a cookie installed).

EBSCOhost Mobile has been tested and should work on most Smartphones including:
• Android
• Blackberry
• Dell Axim
• iPhone
• Palm 75

You can email yourself articles from a Smartphone along with any available text, by clicking or tapping the E-mail icon near the top right of the article detail page.

If EBSCOhost Mobile is not working on your Smartphone:

• Check that your phone is compatible with EBSCOhost Mobile on the list above
• You need to have javascript enabled to use EBSCOhost Mobile. Blackberry users can find details of how to do this at:
http://www.ehow.com/how_4965723_enable-javascript-blackberry.html

Adding an EBSCOhost Mobile icon to an iPhone or iPod homescreen:

Go to the EBSCOhost Mobile login screen at
http://search.ebscohost.com/login.aspx?authtype=athens&profile=mobsmart
Click the + button on your browser toolbar at the bottom of the screen
From the menu option select Add to Home Screen
On the Add to Home Screen, type in a name for your icon, click Add

Installing an Athens cookie on a Smartphone

Installing a cookie on a Smartphone is exactly the same as installing it on your PC. See the following link for more details
http://www.newman.ac.uk/library/AthensDA.htm

EBSCOhost iPhone and Android App download

To download the EBSCOhost iPhone or Android App, access EBSCOhost in the usual way.
Click the link at the bottom of any EBSCOhost page to email yourself the download instructions, access key and a link to the app store. The App will be valid for 9 months, at which point you will need to download it again.

Authentication problems when accessing full text journal articles

Getting an authentication problem message when you are trying to link out from a database to full text, using the “Is Newman full text available?” link? If you have successfully logged into Athens, searched on a database and clicked on the “Is Newman full text available?” link next to one of the results, you may get a screen which asks you to login. Click on the Athens login option in the top right hand corner and it should allow the link to work. If you get thrown back to the same page, then your browser may be blocking the relevant site.
Go to Tools - Internet options – Privacy tab – Sites button. In “Address of website” box, type in the relevant site depending on which database you are using:
EBSCO would be:  http://web.ebscohost.com/
Click on the Allow button and ebscohost.com and Always allow should appear below in the managed sites list. Click ok.

If your question has not been answered above, why not try our Ask a Librarian service or email us?