E-Resource FAQs

Experiencing access problems? Click here for information on reported service issues.




Athens cookie - installing on a Smartphone

Installing a cookie on a Smartphone is exactly the same as installing it on your PC. See the following link for more details

Authentication problems when accessing full text journal articles

Getting an authentication problem message when you are trying to link out from a database to full text, using the 'Is Newman full text available?' link? If you have successfully logged into Athens, searched on a database and clicked on the 'Is Newman full text available?' link next to one of the results, you may get a screen which asks you to login. Click on the Athens login option in the top right hand corner and it should allow the link to work. If you get thrown back to the same page, then your browser may be blocking the relevant site.
Go to Tools > Internet options > Privacy tab > Sites button. In 'Address of website' box, type in the relevant site depending on which database you are using:
EBSCO would be: http://web.ebscohost.com/
Click on the Allow button and ebscohost.com and Always allow should appear below in the managed sites list. Click ok.

Concurrent users limit

This problem might occur on e-journals services, databases or when using e-books. On some services, or even for particular journals, the publishers or suppliers impose limits on the number of users who can access the service at one time. If you cannot access a journal or database and are given a message about reaching the concurrent users limit, please email us at eresources@newman.ac.uk and we can investigate increasing limits if it is a recurring problem.
When using e-journals and databases, please remember to use their log off option rather than just closing the window to exit the service, as the service may retain your login until it times out.

On Dawsonera - some titles may have concurrent user limits please look at the linked FAQ for details.

Dawsonera - 5 minute preview

These allow you to look at a title which Newman library has not purchased, for a period of 5 minutes per user. This is intended to be helpful to academic staff in selecting titles and may be of use to students to quickly check an item. Printing and copying content is not possible within the preview option.

When previewing an ebook, the limit of pages you can view is 50. You can recommend books for purchase by using the 'Suggest for Purchase' button which displays underneath the item details.

Dawsonera - Accessibility options

Accessibility features are available using the Download option which opens up the relevant pdf in Adobe Reader, where various tools are available. You can apply colour overlays using the Edit > Preferences > Accessibility option from the Adobe Reader menu, then tick the 'Replace Document Colors' box. Click onto the Page Background colour box to amend the background colour of the page, then click ok.
In Adobe Reader you can also use the Read Out Loud option via the View > Read Out Loud menu option. Click on the following link for further information on Dawsonera and screen readers

Dawsonera - Book pages in Read Online show an error page and open in a separate window

If you experience this problem, please try one, or all of the below fixes:

  • In Read Online, with the ebook page open, right mouse click on the text area of the page of the book. Select the 'Page display preferences' option, then 'Internet'. Ensure the 'Display pdf in browser' option is ticked. Click ok. When a chapter or page is selected, it should now display correctly in the Dawsonera browser.
  • Open Adobe and go to Edit > Preferences > General > Select default PDF handler > Select Adobe from the drop down menu
  • Adobe reader plugins are designed for a 32 bit version of Windows, not 64 bit. If your windows is running a 64 bit version you are advised to use another browser such as Chrome or Firefox. To check which version on windows your computer is running go to Control panel > System and Security > System, and view the 'System Type'
  • Ensure Adobe Reader plugin is installed. Select Tools > Manage Add-ons. (Or choose Tools > Internet Options, click the Programs tab, then click Manage Add-ons.) In the Show pop-up menu, select All Add-ons. (In some versions the option is Add-ons That Have Been Used by Internet Explorer.) Scroll to the section of add-ons for Adobe Systems, and select Adobe PDF Reader. If the status of Adobe PDF Reader is set to Disabled, click the Enable button.

Dawsonera - Download

Documents are protected by an Adobe LiveCycle policy, which restricts the user to reading the document for the 24 hour download period. After this it is set to “expire” and is no longer accessible even when you have saved it to your own storage media. Copy and print facilities are not available from the downloaded pdf, but during the download period, you can make annotations, highlight text and use Adobe Reader accessibility options.

Dawsonera - Download - Pearson Education published books

Pearson Education have altered the digital rights on all of their ebooks, meaning you will no longer be able to download ebooks published by Pearson Education. However, you will still be able to access these ebooks using the Read Online option. This is clearly indicated when accessing Pearson Education ebooks as shown below.

Dawsonera - E-book "Checked out / Reserved"

Dawsonera have introduced a Managed User Access e-book, where purchased e-books are permanently available to Newman, but they are limited to so many 'concurrent users', it might be for example. 1 or 3, depending on the e-book.

This means that if the e-book is available, the Read Online or Download options will be shown. However if the relevant maximum number of users are already using the e-book, the screen will indicate that the e-book is 'Checked out'.

You can then click on 'Add to Queue' to receive an email when the book is available.You will be told how many people are in the queue and asked to enter your email address.

Click on the 'Add to Queue' button again.
When the e-book becomes available you will get an email. When you login into the e-book, you can use it for up to 2 hours, unless there is no-one queuing behind you, in which case you can continue to use it.
If you do not login to the e-book within two hours of receiving the email, you will go to the back of the queue again. You will receive an email telling you that the e-book is available up to five times. If you have not logged into the e-book within two hours of receiving the fifth email, you would need to repeat the Add to queue process.

Whilst using the book, if you are in Read Online, if you do not turn any pages for 15 minutes, the book will be released to the next user if there is a queue. Alternatively when you are finished with the e-book, click the 'Finished reading' button. If you use the Download option rather than Read Online, you will have access for 24 hours.

Dawsonera - E-book readers, mobile phones and tablets

You can now download Dawsonera e-books using Android or Apple mobile devices (mobile phones and tablets). The instructions for setting up your phone or tablet are below:

Downloading Dawsonera ebooks onto an Android device
Downloading Dawsonera ebooks onto an Apple device

Handy hints! - to make both types of e-books (E-PUB and PDF) available from Dawsonera work, you do need to follow all three of the Actions before downloading an ebook from dawsonera (register for an Adobe ID, download the free Bluefire Reader app and also the Adobe Reader app). At the time of writing this FAQ, these apps are free. When visiting the Adobe site to register for an Adobe ID, look for the My Adobe link.

Note: There is currently a known issue when using Safari on Apple devices to view ebooks, whereby the browser keeps crashing. Dawsonera are in discussion with Apple to try and find a resolution to this problem. In the mean time we suggest using an alternative browser and / or device.

Dawsonera advise that they are investigating the usage of e-book readers with Dawsonera books. However, they have advised that Dawsonera e-books will not work with traditional Kindles because of the proprietary nature of this product.

Dawsonera - Full text Search option within pdf sometimes does not work

PDFs created with images on the Dawsonera service, do not have the search function available. This includes:
- Open University Press titles that were published before January 2003

Dawsonera - Internet Explorer and Adobe Reader version X

A known problem with Adobe Reader X can cause problems using Read Online or Download for Dawsonera ebooks, when using Internet Explorer in combination with Adobe Reader version X. Adobe have released version 10.0.1 of Adobe Reader, which should resolve this issue.. So if you are working on a pc on which you have installation rights, download the latest version of Adobe Reader (there is a link to download Adobe Reader in the pop-up box which appears when you use the download option to access an e-book). Otherwise, if you encounter the problem, please try using a different browser such as Mozilla Firefox or Google Chrome, to access Dawsonera ebooks.

Dawsonera - Linking from Moodle or elsewhere

Academic staff can add links to specific e-books in Dawsonera to Moodle - the links for specific e-books can be found in the library catalogue. However Dawsonera has advised us that it is not permissible to copy and paste content from e-books in Dawsonera into Moodle.

Click here for full instructions on how to create links to ebooks or pages in ebooks.

Dawsonera - Owned and not owned ebooks

When searching ebooks on Dawsonera you can see what ebooks are available to you as a Newman University student and how these can be accessed.

Next to the title on ebooks owned by Newman University, the open padlock icon will be displayed:

Next to the title on ebooks not owned by Newman University, the closed padlock icon will be displayed:

Ebooks owned by Newman University will have the following two icons:

Ebooks not owned by Newman University will have the following two icons:

Dawsonera - Page scroll not working

A compatibility problem concerning Internet Explorer 9 and Adobe reader can cause problems when trying to Read Online in Dawsonera ebooks. In this instance the first page of an ebook will load, but when the page scroll button is used to view the next page, an error occurs. To overcome this problem, log in to Dawsonera, select Tools from the menu bar, then click on Compatibility View settings. Alternatively you can use a different internet browser, such as Google Chrome.

Dawsonera - Screen readers

You can use Adobe Reader 10.0.1, TextHelp Read&Write Gold (v. 8.0) and JAWS with Dawsonera. It seems to work best using the download facility, rather than the Read Online option.

Dawsonera - 'You are not authorized to access this area' message when using on campus login

You may need to clear your computer's cache. For details of how to do this for your specific browser, use the following link. Remember, this will also remove your cookies, so you will need to re-install your Athens cookie once you have cleared the cache.

EBSCOhost - Logging in off campus

If you access EBSCOhost resources off campus via the Journals A-Z list, you will initially be presented with an EBSCOhost login page. Do not enter your username and password on this screen. Click the 'OpenAthens Login' link. If you have an Athens cookie installed, you will then be presented with the usual Athens login page.

EBSCOhost - creating a permanent link to an article

From your list of search results, click on the title of the article you want to create a link to. This will show the detailed record of the article. On the right hand side Tools menu, click the Permalink option (paperclip icon). The Permalink will now display in a box above the article title. You can now copy and paste this link to your required destination.

EBSCOhost - Error in HTTP Handler

If you are presented with this error page, close all of the internet browser windows you have open. Open a new browser window to access the resource again, this should resolve the problem. If it does not you may need to clear your computer's cache and cookies. For details of how to do this for your specific browser, use the following link. As well as clearing the cache, you will also need to select the option to clear your cookies. Remember to re-install your Athens cookie once you have cleared the cache.

EBSCOhost - When accessing a full text PDF article, an EBSCO internal server error occurs

You may need to clear your computer's cache and cookies. For details of how to do this for your specific browser, use the following link. As well as clearing the cache, you will also need to select the option to clear your cookies. Remember to re-install your Athens cookie once you have cleared the cache.

EBSCOhost Mobile - accessing via a Smartphone

You can now access EBSCOhost resources via your Smartphone. Use the usual links from the Databases and E-Journals page and EBSCOhost will automatically recognise you as a mobile user and display the Mobile interface.

JISC HistoricalTexts - Browser compatibility

When searching JISC HistoricalTexts, users of Internet Explorer (version 9.0.33) may receive the message 'This site is not compatible with your browser version'. We recommend that if possible, you upgrade your version of Internet Explorer. Alternatively you could use another web browser such as Google Chrome or Fire fox.

JISC MediaHub - creating a permanent link to an image, video or sound clip

From your list of search results, click on the item you want to create a link to, to show the full record. Below the image, video, or sound clip, click the share icon. A share options pop-up box will display, with a permanent URL (Permalink), which can be copied and pasted to your required destination.

JSTOR - accessing via a Smartphone

You can now access JSTOR via your Smartphone. Use the usual links from the Databases and E-Journals page and you will be automatically recognised as a mobile user and directed to the Mobile interface.

Taylor & Francis Mobile - accessing via a Smartphone

You can now access Taylor & Francis resources via your Smartphone. Use the usual links from the Databases and E-Journals page. You will need to pair your phone with Taylor & Francis to be able to access Newman's subscribed content. Instructions of how to do this, and details of compatible devices can be found here.


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