Self-Service Kiosk FAQs
 

Self-service kiosk
Borrowing items using the self-service kiosk
Renewing items using the self-service kiosk
My Account - Loans using the self-service kiosk
Returning items using the self-service kiosk
Paying fines using the self-service kiosk

Self-service kiosk

What is a self-service kiosk, and why should I use it?

The self-service kiosk allows you to take charge of your own library account. You can:

  • Borrow items
  • Renew your loans
  • Return items
  • View your current loans
  • Check the status of your reservations
  • Pay fines

Using the self-service kiosk means you can issue books when the Library remains open, but the Library service desk is closed - so we have been able to extend library opening hours.

What happens if I have problems using the self-service kiosk?

If you're unsure of what to do with the self-service kiosk, or experience any problems, please see a member of staff at the Library service desk.
If the Library service desk is closed, please email us at library@newman.ac.uk or call us on ext. 1208 during hours when the library is staffed.

What is the Library service desk, and where is it located?

Staff at the Library service desk can help you with queries about:

  • Borrowing, renewing or returning items
  • Reservations
  • Fine payments
  • Missing books
  • And more...
    It is located on Level 1 near the library entrance.

Can I use the self-service kiosks when the library system is unavailable?

Occasionally the library system will be unavailable due to essential maintenance work, or network failure. During these times you can still use the self-service kiosks to:

  • Issue items (ALL items are issued for 7 days, regardless of normal loan duration)
  • Return items

You will not be able to:

  • View My Account
  • View or renew your loans
  • View of pay your fines

When the library system is back up, you may wish to renew your loans to adjust the loan period

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Borrowing items using the self-service kiosk

How do I borrow items on the self-service kiosk?

  • Using the touch screen, press the 'Borrow Items' button
  • Scan the barcode on your Newman ID card in the small opening on the kiosk
  • Place all of the items you want to borrow in the large opening
  • Follow instructions given on screen

When I scan my ID card it says "Borrower not recognised"

Please visit the Library service desk, and a member of staff will try to help you

  • Either your library borrower number is not on our computer system
  • Or your library borrower record may have expired

How do I borrow large items which won't fit in the self-service kiosk opening?

Move the item about immediately in front of the large opening in the kiosk. This should allow it to be detected by the kiosk.

When I try and issue an item it says:

'This item could not be borrowed. Please take it to the staff desk. You have a message on your borrower record'

There is a message on your library borrower record. If you visit or contact the Library service desk (email: library@newman.ac.uk or call ext. 1208), we can try to help.

When I try and issue an item it says:

'This item could not be borrowed. Please take it to the staff desk. This item cannot be self-issued'

Some items of stock cannot be placed through the RFID self-service kiosks. These include fragile artefacts and electronic items. You will need to issue and return these items at the Library service desk. To renew them you will need to go to the Library service desk, contact us by email at library@newman.ac.uk or call us on ext. 1208.

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Renewing items using the self-service kiosk

How do I renew my loans on the self-service kiosk?

  • Using the touch screen, press the 'My account' button
  • Scan the barcode on your Newman ID card in the small opening on the kiosk
  • Press 'Renew Items'
  • Select items which you want to renew
  • Press 'renew'
  • Alternatively you can press 'renew all'
  • Follow the instructions given on screen

Can I renew my books without my Newman ID card?

No, this is not possible at the self-service kiosk. If you have the items but you do not have your ID card, please visit the Library service desk, where they can renew for you.

I have just one item on my record, and I used the 'renew all' option. It says "No items have been selected"

The 'renew all' option does work for just one item. However, if the item in question is reserved, it will not select it and displays the "no items have been selected" message.

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My Account - Loans using the self-service kiosk

How do I view my current loans?

  • Using the touch screen, press the 'My Account' button
  • Scan the barcode on your Newman ID card in the small opening on the kiosk
  • Press 'My Account'
  • Items which are currently on loan to you will be displayed. You may need to use the arrows on the touch screen to scroll up and down the list.

I have an item on loan, which is set as a 'query', but the due date displays as invalid

Items which are in query (for example an item which has been notified to the library as lost), display with an invalid due date on the self-service kiosk.
You can check the Library catalogue to see when this item was due to be returned, or for further information, visit or contact the Library service desk (email: library@newman.ac.uk or call ext. 1208).

Can I log in to the kiosk if my Library membership has expired?

Yes, you will be able to:

  • View My Account
  • View current loans
  • View and pay fines
  • Return items

You will not be able to:

  • Issue or renew items

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Returning items using the self-service kiosk

How do I return items on the self-service kiosk?

  • Using the touch screen, press the 'Return Items' button
  • Place all of the items you want to return in the large opening
  • Follow instructions given on screen carefully - you will be asked to put items on the trolley or in the returns bin next to the kiosk - so you may need to separate the items to put in two different places

Why do I have to put some items in the returns bin, and some items on the trolley?

Please help us to help you by paying close attention to the instructions given on screen, as to where to place your returns.

  • Items which will need Library staff attention, such as reserved items, will be sent to the returns bin next to the kiosk
  • Other items are returned to the trolley, this means we can shelve them quickly so they are available for others

Why can't I return some items at the self-service kiosk?

Unfortunately, there are a few items which you need to return at the Library service desk rather than the self-service kiosk, either because they cannot be processed by the kiosk or to prevent them from being damaged or broken. They include:

  • Interlibrary loans
  • Query items
  • Fragile and electronic artefacts

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Paying fines using the self-service kiosk

How do I pay my fines on the self-service kiosk?

  • Using the touch screen, press the 'My Account' button
  • Scan the barcode on your Newman ID card in the small opening on the kiosk
  • Press 'Fines'
  • Your fines will be displayed (this does not include fines for any items which are overdue and have not yet been renewed or returned)
  • Insert the required amount into the payment unit on the right-hand side of the self-service kiosk. If available, the self-service kiosk gives change

Can I see an itemised breakdown of my fines?

Yes – all 3 self-service kiosks display a list of items against the fine amounts, under the Account > Pay Charges option

Can I choose which fines on my account to pay?

Unfortunately not - if only part of the total fine amount is paid, the oldest fine will be paid first.

Does the machine accept notes and coins?

Only the right-hand self-service kiosk located on Level 1 of the library accepts notes and coins.
The other two kiosks located on levels 1 and 2 accept coins only.

Why is the self-service kiosk rejecting my £20.00 note?

The machine will reject £20.00 notes, if the change it has to give from this note is greater than £10.00. For example:

Pay fine of £8 with £20 note (Change £12) - £20 note will not be accepted

Pay fine of £12 with £20 note (Change £8) - £20 note will be accepted

I've paid my fine, but the self-service kiosk hasn't given me my change

If the self-service kiosk runs out of change, you will get a receipt like this:

              Newman University
                          Library

                      Self Payment

                  Change Due £X.XX

             Please take receipt to Library
                       service desk

Please take this receipt to the Library service desk where library staff will give you your change.

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