Student Success
- Learning Development
- Academic Support
- Disability & Inclusion
- Advice & Wellbeing
- E-Learning
The Student Success team is dedicated to supporting you on your journey to academic and personal success.
Our committed teams are here to provide guidance, resources, and assistance tailored to your unique needs and goals.
We offer a range of services designed to help you thrive during your time at university and beyond.
Location
The Student Success Hub is located on the top floor of the library, just across the bridge over the atrium.
Opening times
- Monday to Thursday: 08:30 – 16:30
- Friday: 08:30 – 16:00
Get in touch
- studentsupport@newman.ac.uk
- 0121 387 4612
Support available to you
-
The ASAs are here to:
- Advise
- Signpost
- Assist you to resolve any academic or pastoral concerns in relation to your studies or time at University.
We can help you to:
- Determine whether you might be able to get more time to complete your assessment/s
- Provide advice on resits/retakes
- Consider your options if you are unhappy with your course or are thinking of taking some time out or withdrawing from your studies
- Get support to manage your academic workload
- Understand what any decision made by the university means for you and consider what you might want to do next
- Get support to tell the university if you are unhappy with something
- Find the right person to contact to get the answer to any question you have
If you have any questions, email us on: asa@newman.ac.uk
-
Our Student Advice and Wellbeing team are here to support you throughout your time at Birmingham Newman, we can
- Explore your mental health and mental wellbeing with you through 1:1 conversations
- Signpost you to external support services that aim to improve your wellbeing
- Discuss alternate coping strategies for common issues such as low mood or feelings of anxiety
- Advise about the process of applying for Disabled Students Allowance ( DSA) for mental health conditions and consideration of reasonable adjustments
- Signpost you to internal university services that aim to help you practically to improve your overall health and wellbeing
- Advise about money matters including budgeting, student finance and welfare benefit entitlements
- Advise you about additional funding which you may be eligible to access if you are experiencing financial hardship
- Provide both practical and emotional support if you have been affected by coercive control, domestic or sexual violence
- Provide dedicated support to students who are care experienced or estranged from their families.
- Assist you to access external support for alcohol and substance misuse
General wellbeing queries – to make an appointment to discuss general wellbeing support, email studentsupport@newman.ac.uk
-
Our advisers can support any student with a Disability, Specific Learning Difficulty, (SpLD) or long-term health condition. We also support those who are investigating a potential diagnosis.
Support may include:
- Acting as the first point of contact for queries relating to your Disability, Specific learning Difficulty, or long-term health condition.
- Implementing reasonable adjustments both for your lectures and exams.
- Create learning support plans for individual arrangements, which are then shared with your academics.
- Advice on transitioning through university life as a Disabled Student.
- Advice and guidance on applying for and arranging Disabled Students Allowance (DSA).
- Information about campus accessibility and car parking requirements.
- Creating personal evacuation plans in conjunction with our health and safety team, and facilities.
- Advice on accessibility and reasonable adjustments for placements.
-
If you suspect that you may have Dyslexia, Dyspraxia, Dyscalculia, or your learning is affected by ADHD traits, we may be able to offer a screening, subject to capacity.
Following this screening we can provide guidance on how to obtain a full assessment.
Please note, our screening and assessments are intended to provide a holistic diagnosis for Specific Learning Difficulties. Our ADHD screening is for a non-medical diagnosis, intended only to provide support you with your academic studies.
If you wish to receive a medical diagnosis of ADHD, so that you can access treatment pathways, we will advise visiting your GP in the first instance.
For general information about SpLD support or screening, please email studentsupport@newman.ac.uk.
-
E-Learning provides support to students, tutors and other staff with using E-Learning systems at Birmingham Newman University.
Here are some of the things we can help you with:
- Finding your way around our Virtual Learning Environment (Moodle)
- Submitting to an assignment on Moodle – make sure you contact us in plenty of time before the deadline
- Fixing errors related to any similarity report (Turnitin) created for an assignment you submitted on Moodle
- Creating a digital resource like a video or narrated PowerPoint presentation or fixing tricky things in a Microsoft Word document like sections and page numbering
- Fixing problems with your attendance mobile app on your phone if this is not working (SEAtS). If your attendance has been recorded incorrectly for past lessons, you need to ask the tutor who taught you to resolve this in SEAtS
You can get help from us my emailing us your question or problem. We always try to get back to you as soon as we can and aim to respond to all calls within 24-hours but this may take longer in particularly busy periods like September and October.
For more complicated problems, for example, where you want to make something digital like a video or narrated PowerPoint, you can email us to book an appointment with a member of our team.
Our office hours are:
- 9:00 – 17:00: Monday to Thursday
- 9:00 – 16:30: Friday
Our email address for all enquiries is: ElearningServiceDesk@newman.ac.uk.
For urgent requests, you can call us on 0121 387 4514.
-
Any student with a Disability, Specific learning Difficulties, Long term health or Mental health condition may be eligible for additional funding from your funding body to help cover some study related costs.
This funding pays for support to help provide fair access your education.
DSA can fund a range of support including:
- Specialist equipment such accessible laptop or printer
- Non-medical helpers such as an BSL (British Sign Language) interpreter, study skills tuition or specialist mentoring
- Extra travel costs to help you to attend your course or placement
- Other disability-related study support costs such as funding for printing costs
For more information about DSA and how to apply, we would be having a look at the following websites:
We suggest applying as soon as possible, if you need any support, please email studentsupport@newman.ac.uk
-
The Learning Development Team are here to help you develop your academic writing and study skills throughout your time as an undergraduate or master’s level student. Below you’ll find an overview of what we offer.
- Online resources that work as self-help guides.
- 1:1 appointments to discuss your work, your feedback and your academic writing concerns.
- Email appointments to look at structure, style and analysis. You can send us 500-1000 words from your assignment and we’ll give you some tips and advice on how to improve your academic style.
- Regular workshops on topics like essay structure, critical analysis and academic style.
- 1:1 appointments with Writing Mentors, IT Mentors, Maths Mentors, and Master’s level Writing Mentors.
Get in touch with learningsupport@newman.ac.uk if you have any questions.